Role Summary / Purpose

Colgate-Palmolive is seeking a skilled Senior Technical Specialist cum Business Analyst to join our Global Consumer Affairs (GCA) technology team. In this pivotal role, you will bridge the gap between business strategy and technical execution, providing leadership, project management, and consultation to Consumer Affairs operations worldwide. You will serve as the primary operational and technical liaison across global and regional teams-translating workflows into robust digital solutions, managing vendor relationships, ensuring strict regulatory compliance, and driving innovative, low-effort consumer experiences through an omni-channel approach.

Location: Mumbai, Maharashtra, India

Relocation Assistance Offered Within Country

Key Responsibilities Business Analysis & Requirements Engineering
- Stakeholder Alignment: Partner closely with global, regional, and subsidiary Consumer Affairs teams to deeply understand operational workflows, pain points, and strategic goals.
- Requirements Translation: Validate, prioritize,



and translate business user challenges and needs into explicit technical specifications, functional requirement documents, and system configurations.

Project Management & System Evolution
- Project Leadership: Support existing Consumer Affairs platforms while leading future capability expansions, upgrades, and system evolutions. Develop detailed project plans with key activities, deliverables, and timelines.
- Meeting & Progress Tracking: Facilitate regular cross-functional project meetings, track deliverables, manage project risks, and quickly resolve or escalate blocking issues.

Vendor Collaboration & Technical Support
- Vendor & Partner Interface: Function as the key technical interface with external IT vendors (e.g., Emplifi, 1440) and internal engineering teams to ensure enhancements and bug fixes meet specifications and SLAs.
- Application Support & Issue Resolution: Manage troubleshooting workflows and serve as the escal

📌 Sr. Technical Specialist (Mumbai)
🏢 Colgate-Palmolive
📍 Mumbai