Role Overview

At The Sleep Company, smooth and reliable logistics execution is the backbone of our promise to customers across D2C, retail, marketplaces, and quick commerce. We are looking for a Logistics Executive who will own day-to-day dispatch and last-mile operations, coordinate with courier and 3PL partners, and ensure timely, accurate, and cost-effective movement of goods across all channels.

What You'll Do

Dispatch & Last-Mile Coordination
- Coordinate daily dispatch operations including order release, vehicle allocation, and courier handoffs.
- Liaise with last-mile courier partners and 3PL teams to ensure on-time pickups and deliveries.
- Monitor dispatch TAT and proactively flag delays or exceptions to relevant stakeholders.
- Support inter-warehouse and retail store transfer movements as needed.

Documentation & Compliance
- Prepare, verify, and maintain all logistics documentation including delivery challans, invoices, PODs, LRs, and freight bills.
- Ensure all dispatch and delivery movements are compliant with statutory and safety requirements.




- Maintain accurate and up-to-date records across systems and physical files.

Tracking & Issue Resolution
- Monitor shipment status in real time across courier and 3PL portals.
- Identify delays, stuck shipments, and delivery failures; coordinate resolution with partners and internal teams.
- Maintain daily trackers for dispatches, pending deliveries, and open escalations.

Reverse Logistics & RTO Management
- Support reverse logistics operations including returns, replacements, and RTO processing.
- Coordinate with courier partners and the warehouse team to ensure timely closure of open return cases.
- Track RTO trends and flag repeat issues for corrective action.

Reporting & Cross-functional Coordination
- Share regular MIS reports on dispatch status, delivery performance, freight costs, and exceptions.
- Work closely with Warehouse, Inventory, Sales, and Customer Experience teams to keep logistics aligne

📌 Logistics - Dispatch Executive (last mile ) (Bhiwandi)
🏢 The Sleep
📍 Bhiwandi