Key Responsibilities

1. Store Operations
- Manage complete day-to-day restaurant operations, including opening and closing of the store.
- Ensure 100% adherence to company SOPs, operational standards and processes.
- Ensure smooth deployment of manpower across shifts based on business requirements.
- Monitor service speed, productivity and operational efficiency.
- Ensure all equipment, facilities and restaurant infrastructure are maintained properly.
- Coordinate with the Area Manager and support functions for operational requirements.

2. Sales & Business Performance
- Achieve daily, weekly and monthly sales targets.
- Analyse sales trends, ADS, transactions and product mix and take corrective actions.
- Drive sales through effective execution of local and company-led promotions.
- Monitor store P&L; and identify opportunities for revenue growth and cost optimisation.
- Track key business KPIs and ensure timely action on performance gaps.

3. People Management
- Recruit, onboard, train and develop restaurant team members in coordination with HR/Operations.




- Prepare effective manpower deployment and shift rosters.
- Ensure attendance, discipline, grooming and performance standards.
- Conduct regular team huddles and performance discussions.
- Coach and develop Shift Managers and Team Members for future roles.
- Identify high performers and create a talent pipeline.
- Address employee grievances and maintain a positive work setting.
- Control employee attrition through engagement, recognition and effective people management.

4. Customer Experience
- Ensure excellent customer service and a strong customer-first culture.
- Handle and resolve customer complaints promptly and professionally.
- Monitor service quality, order accuracy and customer satisfaction.
- Ensure the restaurant maintains the required cleanliness, ambience and hospitality standards.
- Collect customer feedback and implement improvement actions.

5. Food Quality, Safety & Hygiene
- Ensure compl

📌 Store Manager (Faridabad)
🏢 Eversub
📍 Faridabad