Roles and Responsibilities :
- Handle customer inquiries via phone calls, chats, and emails in a timely and skilled manner.
- Provide accurate information to customers regarding products/services offered by the company.
- Resolve customer complaints and concerns in a fair and efficient way.
- Meet performance targets set for call handling time, resolution rates, and quality metrics.
Job Requirements :
- 0-5 years of experience in BPO/Call Centre environment or related field.
- Excellent communication skills with ability to handle high-pressure situations.
- Proficiency in using computer software applications such as CRM systems.
📌 Hiring freshers For Voice process (Sahibzada Ajit Singh Nagar)
🏢 TP
📍 Sahibzada Ajit Singh Nagar
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