JOB DESCRIPTION Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Enterprise Operations

Overview
- Globally partnering with our Customers to deliver world-class technical support for MasterCard infrastructures and applications, enabling growth, diversification, and new business generation.
- Provide 24x7x365 technical operations support for MasterCard's global infrastructure; with focus on minimizing impact to Customers and internal users.
- Manage those who monitor the infrastructure, and be a key stakeholder in MasterCard Incident and Change Management processes.




- Regularly perform data analysis to determine MasterCard's performance and identify areas of improvement.
- Have you worked in a control center setting
- Do you like to triage and drive events to resolution
- Do you like to interact with Customers, vendors, and support teams on a global scale

Shift : Night Shift - 18:30 IST to 06:30 IST - 12 hours Sun - Wed (alternate)/Wed to Sun with Wed as alternate

Role
- Plan, coordinate and implement change within the network environment.
- Provide business knowledge and technical support for department.
- Provide leadership, direction, and supervision to staff.
- Ensure area is adequately staffed and managed; personnel have appropriate training and skills resulting in successful behaviors.
- Perform strategic planning, financial planning, administration, and management of department.
- Provide technical and advisory support for staff to ensure the development and implementation o

📌 Manager, Enterprise Operations (Pune)
🏢 Mastercard
📍 Pune