Role & responsibilities
- Own the end-to-end administration of Group Medical Insurance (GMC), Group Term Life (GTL), Group Personal Accident (GPA), and other employee benefit programs.
- Manage open enrollment, mid-year additions/deletions, dependent management, and policy endorsements.
- Ensure accurate employee and dependent data management across HRMS and insurer portals.
- Monitor policy utilization, insurer performance, and claim ratios.
- Oversee cashless and reimbursement claim processes.
- Act as the escalation point for complex and high-value claims.
- Track claim turnaround time (TAT) and drive continuous improvements.
- Publish regular claim analytics and insights.
- Manage relationships with insurers, brokers, TPAs, wellness partners, and other benefit vendors.
- Conduct governance meetings with vendors and monitor SLAs.
- Design and execute employee communication campaigns.
- Manage employee queries through HR helpdesk, email, and ticketing platforms.
- Improve employee satisfaction through simplified benefit processes.

Preferred candidate profile

Candidate have 3 + years in medical insurance handling

📌 Lead - HR Operation (Medical Insurance) (Bengaluru)
🏢 Swiggy
📍 Bengaluru