Job Title: Customer Support Executive Voice & Upselling
Location: Gurgaon (Downtown)
Eligibility Criteria:
- Graduate (Mandatory)
- Minimum 6 months of experience in Customer Support or related domain
- Excellent communication and interpersonal skills
- Comfortable working in a voice process
- Ability to identify customer needs and recommend suitable products/services
- Willingness to work in night shifts
Key Responsibilities:
- Handle customer inquiries and provide effective resolutions through voice support.
- Deliver a high-quality customer experience while maintaining service standards.
- Identify opportunities to upsell products and services based on customer requirements.
- Maintain accurate records of customer interactions and transactions.
- Follow process guidelines, compliance requirements, and quality standards.
- Coordinate with internal teams for issue resolution and customer satisfaction.
- Meet individual and team performance metrics.