Key Responsibilities

1. AMC Management & Renewal
- Manage end-to-end AMC operations for existing and new customers.
- Track AMC expiry dates and ensure timely renewal follow-ups.
- Prepare and review AMC proposals, renewal quotes, and service scope.
- Coordinate with customers for AMC negotiation, approval, and closure.
- Ensure AMC contracts are executed as per agreed terms, service frequency, and response timelines.
- Maintain customer-wise AMC records, schedules, service reports, and renewal trackers.

2. Service Operations Management
- Plan and monitor preventive maintenance visits as per AMC schedule.
- Ensure timely closure of breakdown complaints, service calls, and customer escalations.
- Allocate technicians and service engineers based on location, skill, urgency, and equipment type.
- Monitor daily service calls, pending complaints, repeat complaints, and service productivity.
- Ensure proper documentation of service reports, customer sign-offs, and pending work.
- Improve service response time and customer satisfaction.

3.



Preventive Maintenance & Breakdown Control
- Ensure regular preventive maintenance of commercial kitchen, refrigeration, bakery, and imported equipment.
- Review recurring breakdowns and take corrective action to reduce repeated complaints.
- Identify root causes of major service issues and coordinate with technical/OEM teams for solutions.
- Ensure equipment performance checks, safety checks, cleaning, calibration, and parts inspection during PM visits.
- Monitor AMC service quality and ensure compliance with customer expectations.

4. Customer Coordination & Relationship Management
- Act as the key service contact for AMC customers.
- Coordinate with hotels, restaurants, institutions, corporates, project clients, and commercial kitchen users.
- Handle customer complaints, escalations, feedback, and service-related concerns.
- Conduct periodic customer review calls/meetings for service performance.
- Ensure skilled communication

📌 Service Manager (Gurugram)
🏢 kumar equipment
📍 Gurugram