Job Description CE Officer/ Academic Manager

Training:
- Conduct Pre-Training System Analysis (PTSA)
- Organize Go-live Teacher training/ ClassEdge Product training.
- Conduct CE based pedagogy/ refresher training sessions
- Product and process training to newly recruited Edge Co-ordinators in schools

Service support:
- Identify and resolve content related concerns raised by teachers, within defined timelines.
- Provide product development inputs to the organisation based on the feedback from school/ teachers.
- Analyze usage reports to plan and implement academic interventions in schools.

Relationship
- Visit schools at defined time intervals and ensure optimal usage of CE assets in teaching.
- Organise usage and engagement activities in schools, as required.
- Ensure excellent customer satisfaction on academic parameters and collect the Customer feedback form, as per timelines.




- Meeting with the school stakeholders/ school management, as required.

Revenue
- Create need for various other products of CE & increased business at schools.
- Identify and close upsell/ cross-sell opportunities
- Manage the schools in terms of high collections and low delinquency.
- Achievement of Upsell, Cross-sell & Service Revenue Target

General
- Update Project portal & other related reports as mandated.
- Manage Edge Co-ordinators (out-sourced staff at school), monitor their performance and provide timely feedback.
- Ensure adherence/ compliance to the listed policies and processes

Knowledge/Skills
- Strong communication skills
- Training & problem-solving skills
- High degree of Relationship building skills
- Robust interpersonal skills

📌 Area Academic Manager (Bengaluru)
🏢 Tata ClassEdge
📍 Bengaluru