- We care about what you can demonstrably do, not how long you?ve done it.

Must have
- Strong troubleshooting instinct: you form hypotheses, gather evidence, and isolate root causes methodically.
- Real fluency with AI tools in technical work, not casual chatbot use. You know how to prompt effectively, iterate, and (critically) recognize when AI output is wrong or incomplete.
- Comfort in a terminal: navigating a CLI, reading and filtering logs (grep/jq/regex-level skills), working with JSON and APIs.
- Scripting ability in Python or Bash, enough to automate a repetitive investigation step.
- Customer empathy and composure under pressure.
- Strong communication skills in spoken and written English: you will join live troubleshooting calls with customers and turn an internal investigation into a crisp customer update or RCA.

Great to have
- Exposure to contact center/telephony concepts (SIP, IVR, call flows, CTI) or willingness to learn them rapid.
- ServiceNow familiarity.
- Understanding of how LLMs work, prompting patterns, context windows, hallucination failure modes, and agentic tool use.
- Experience with observability tools (Grafana, CloudWatch, log aggregation) or SQL.

📌 Service Desk Engineer (Sector 62)
🏢 3CLogic
📍 Sector 62