Key Responsibilities
- Provide advanced L3 technical support for AI/GenAI applications, including complex debugging, root cause analysis, and code-level resolution.
- Analyse and enhance Python-based AI applications and backend services.
- Troubleshoot and improve RAG pipelines, including retrieval, prompt engineering, orchestration, embeddings, and response quality.
- Work on LLM integrations such as OpenAI API and AWS Bedrock.
- Develop, debug, and enhance applications using LangChain and LangGraph.
- Work with Agentic AI tools and architectures to improve AI application capabilities.
- Support model training, fine-tuning, evaluation, and optimization activities.
- Diagnose application and infrastructure issues across Azure and Kubernetes/AKS environments.
- Work with Azure AI Search/Cognitive Search and Snowflake Cortex Search for enterprise knowledge retrieval.
- Monitor application and model performance using Datadog, Fiddler, and similar observability tools.
- Collaborate with development, platform,



and MLOps teams to implement permanent fixes and improve application reliability.
- Participate in release activities, code enhancements, performance improvements, and production deployments.
- Develop and maintain runbooks, troubleshooting guides, technical documentation, and knowledge-base content.
- Identify recurring issues and implement automation or engineering solutions to reduce incidents.
- Contribute to MLOps and LLMOps practices, including deployment, monitoring, model lifecycle, and operationalization.

Required Skills & Qualifications
- 6+ years of experience in software/AI engineering, application support, or a related technical role.
- Solid hands-on experience with Python development and debugging.
- Solid experience with Generative AI, LLMs, RAG, and enterprise AI applications.
- Strong understanding of MLOps and LLMOps concepts.
- Hands-on experience with LangChain and LangGraph.
- Experience with Agentic AI tools/frameworks and AI orchestration.

📌 AI App Support Engineer (Hyderabad)
🏢 Synectics Apac
📍 Hyderabad