Job Summary

Job Title: Service Centre Incharge - Operations (Non Metro / BDO). Function: Operations. Reports To: Assistant Manager - Operations (Area Operations). Location: Non Metro Branch / Business Development Office (BDO) / Cluster of Assigned Service Centres. Travel Required: 25%, 50%, 75%.
Position Overview

The Service Centre Incharge - Operations (Non Metro / BDO) is responsible for managing end-to-end operational activities across one or more assigned Non Metro Branches, Business Development Offices (BDOs) or Service Centres. The role oversees inbound and outbound shipment processing, pickup and delivery coordination, customer service support, manpower deployment and operational governance to ensure seamless day-to-day operations. Reporting to the Assistant Manager - Operations (Area Operations), the incumbent provides frontline leadership to operational teams, ensuring adherence to service commitments, operational productivity, safety,



compliance and Blue Dart's Standard Operating Procedures while delivering consistent customer experience and supporting business continuity across the assigned locations.
Job Purpose

To lead and manage end-to-end shift operations across assigned Non Metro Branches and BDO locations by ensuring effective shipment processing, timely pickups and dispatches, optimal workforce utilisation, operational discipline and consistent service delivery while maintaining safety, compliance and customer satisfaction.
Key Roles & Responsibilities
End-to-End Shift Operations
- Lead and supervise all inbound, outbound, pickup and dispatch activities during the assigned shift.
- Ensure timely receipt, processing, sorting, scanning, loading and dispatch of shipments in line with operational timelines.
- Monitor operational workflow across assigned BDOs and Service Centres to ensure seamless shipment movement.
- Ensure operational readiness to manage daily volumes, peak periods and contingency situations.
Shipment Processing Service Quality
- E

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