Job Summary

Key Responsibilities

*** Fresher Can Apply

1. Saneforce CRM Management
- Daily monitoring and management of Saneforce CRM.
- Create, update and maintain Doctor Lists and Chemist Lists.
- Maintain Employee / MR / ASM master data.
- Monitor daily DCR submission and compliance.
- Track pending, missing and incomplete DCRs.
- Coordinate with field staff for DCR corrections and updates.
- Monitor Tour Plans and adherence.
- Coordinate with Saneforce support team for technical issues.

2. Field Staff Monitoring
- Monitor daily field activities of MRs, ASMs and Managers.
- Track Doctor Calls and Chemist Calls.
- Prepare Doctor Call Average and Field Activity Reports.
- Monitor field coverage and reporting compliance.
- Prepare Missing Call / Non-Reporting Reports.
- Coordinate with HR and Sales Managers regarding field staff attendance and activities.
- Maintain proper records of field staff performance and activities.

3. Online Order Processing & Management
- Process and monitor online orders received through various e-commerce platforms,



company portals and online sales channels.
- Verify customer, product, quantity, pricing and order details.
- Coordinate with Accounts and Dispatch teams for order processing.
- Track orders from Order Received → Processing → Dispatch → Delivery.
- Monitor pending, cancelled, rejected, blocked and failed orders.
- Follow up on delayed or pending orders.
- Maintain daily order tracking records in Excel.
- Prepare Daily / Weekly / Monthly Online Order Reports.
- Coordinate for order amendments, cancellations and customer/order-related issues.
- Maintain proper records of online orders and supporting documents.
- Monitor order status and ensure timely processing.

4. Company Documentation
- Maintain company records and significant documents.
- Prepare and maintain letters, statements, reports and internal documents.
- Maintain physical and digital filing systems.
- Support HR and Management in documentation work.
- Maintain

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