Join our team to drive platform reliability and enhance user experience with innovative automation and operational excellence. Grow your career by collaborating with engineering, infrastructure, and security experts.

As a Software Engineer III at JPMorgan Chase within the Chief Technology Office team, you will ensure reliable access to internally built Tableau reporting solutions for external users through Authentication Everywhere (AuthE). You will partner with cross-functional teams to troubleshoot complex issues, drive automation, and improve platform stability. Your work will directly impact end-user experience and operational efficiency.

Job responsibilities
- Provide production support and reliability engineering for Tableau reporting experiences.
- Perform and automate platform health checks to reduce manual effort.
- Implement exception-based monitoring and proactive alerting, tuning detection to improve signal quality.
- Triage and resolve incidents using structured troubleshooting across logs, authentication signals, and Tableau telemetry.
- Create, maintain,



and execute operational runbooks, support procedures, and knowledge articles.
- Participate in ITIL processes, including incident, problem, change, and release management.
- Act as a liaison across dependencies, coordinate escalations, and track issues to closure.
- Support performance, stability, and resiliency objectives, including capacity monitoring and failover readiness.
- Leverages enterprise-authorized AI coding assist tools within the work workplace to improve code quality, delivery speed, and productivity across complex deliverables (e.g., code generation/refactoring, unit test creation, documentation), while validating outputs through peer review, automated testing, and secure coding standards; contributes learnings and reusable patterns to improve broader team effectiveness.
- Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authoriz

📌 Software Engineer III (Hyderabad)
🏢 JPMC
📍 Hyderabad