Job Summary

Customer Service Agent to provide exceptional email support to our global customer base. This role involves handling customer inquiries, resolving shipment-related issues, and maintaining accurate documentation in our CRM system while utilizing translation tools to serve customers in the German speaking market.
Responsibilities
- Respond to customer inquiries via email in a timely and professional manner.
- Resolve customer issues related to shipments.
- Escalate complex issues to appropriate departments when necessary.
- Maintain high customer satisfaction scores and response time metrics.
- Utilize translation tools to communicate effectively with customers.
- Ensure accurate translation and cultural sensitivity in all communications.
- Handle customer correspondence with appropriate tone and context.
- Accurately document all customer interactions in the CRM system.
- Update customer profiles.
- Maintain detailed case notes and resolution tracking.
- Assist customers with shipment-related inquiries and disputes.
- Verify shipment details and provide status updates.




- Ensure compliance with the European General Data Protection.
Requirements
Education
- Minimum Preferred: Bachelors degree.
Technical Skills
- Proficiency with CRM software (Salesforce, HubSpot, or similar platforms).
- Experience with translation tools (Google Translate, DeepL, or qualified translation software).
- Strong computer skills including Microsoft Office Suite or Google Workspace.
- Email management systems and ticketing platforms.
Core Competencies
- Written Communication: Excellent written English with proper grammar and professional tone.
- Problem-Solving: Ability to analyze customer issues and provide effective solutions.
- Attention to Detail: Accuracy in documentation and data entry.
- Time Management: Ability to prioritize and manage multiple customer cases simultaneously.
- Customer Focus: Strong commitment to customer satisfaction and service excellence.
Experience

📌 Customer Service Agent Email Support Front Office (Chennai)
🏢 Dhl Supply Chain
📍 Chennai