What success looks like in this role:

Job Title: Major Incident, Problem and Change Management - Engineer Service Management

Location : Bangalore

Who we are:

Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and cutting-edge software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit www.unisys.com .

Our Vision: Enhancing people’s lives through secure, reliable advanced technology.

Our Core Beliefs:
- Curiosity: We embrace the unknown and continuous learning.
- Creativity: We look past routine ways of doing things.
- Client-Centricity: Our clients’ success is our success.
- Integrity: We act ethically and honestly.

Position Overview:

Oversees,



facilitates and administers ITIL based service support. Manages and oversees Unisys service delivery through processes, including incident, major incident, problem, request and change management with a focus on improving overall service quality. Coordinates client-facing resources and potentially client and client partners to facilitate compliance with service quality commitments.
Engineer Service Management (SMO)
1. Major Incident Management (MIM)
- Support the Major Incident Management process by gathering incident information, documenting timelines, and coordinating activities among resolver teams.
- Assist in assessing business impact and urgency of major incidents.
- Facilitate incident bridge calls and ensure accurate capture of actions, decisions, and updates.
- Communicate incident status and progress to stakeholders in accordance with agreed communication plans.
- Maintain major incident re

📌 Major Incident, Problem and Change Management (Bengaluru)
🏢 Unisys
📍 Bengaluru