Collection Executive

Department: Service Department
Industry: EdTech
Job Type: Full-time

Job Summary

We are looking for a Collection Executive to manage pending fee payments, follow up with students/parents/institutions, resolve payment-related queries, and achieve monthly collection targets while maintaining positive customer relationships.

Key Responsibilities
- Follow up with students, parents, and institutions regarding pending payments.
- Ensure timely fee collection as per company targets and policies.
- Handle payment, invoice, and receipt-related queries.
- Maintain accurate follow-up and payment records in CRM/Excel.
- Manage high call volumes with professional and customer-friendly communication.
- Understand customer concerns and provide appropriate solutions.
- Maintain updated databases and follow-up records.




- Achieve individual and team collection targets.

Requirements
- Bachelor's degree in Commerce, Business Administration, or a related field.
- 1–3 years of experience in collections, recovery, telecalling, or customer service preferred.
- Freshers with strong communication skills can also apply.
- Excellent English communication and active listening skills.
- Good knowledge of MS Excel, Google Sheets, and CRM tools.
- Target-oriented, organized, and comfortable working under pressure.

Preferred Experience: EdTech, BFSI, or service industry.

Pay: ₹18,000.00 - ₹25,000.00 per month

Perks:
- Flexible schedule
- Leave encashment
- Paid time off

Work Location: In person

📌 Collection Executive (Noida)
🏢 IMTS
📍 Noida