Role & responsibilities

Key Responsibilities:
- Make outbound calls to prospective and existing customers to introduce company products/services.
- Handle inbound calls and respond to customer queries professionally.
- Understand customer requirements and provide relevant information about products/services.
- Generate leads through calling, follow-ups, and customer interactions.
- Maintain regular follow-ups with potential customers and convert leads into successful business opportunities.
- Explain product/service features, pricing, offers, and other relevant details to customers.
- Schedule appointments, meetings, demos, or site visits as required.
- Maintain accurate records of customer interactions, leads, follow-ups, and call outcomes in CRM/Excel.
- Coordinate with the Sales/Business Development team for lead conversion and further follow-up.
- Achieve daily/weekly/monthly calling and lead-generation targets.




- Build and maintain positive relationships with customers.
- Handle customer objections and resolve basic concerns effectively.
- Follow up with customers until the enquiry is closed or converted.
- Prepare daily/weekly reports on calls, leads, follow-ups, and conversions.
- Maintain qualified communication and represent the company positively during customer interactions.

Key Skills:
- Good verbal communication and interpersonal skills.
- Strong convincing and negotiation abilities.
- Customer-handling and follow-up skills.
- Basic knowledge of MS Excel/CRM.
- Target-oriented and proactive approach.
- Ability to communicate confidently over the phone.
- Good listening and problem-solving skills.

Preferred candidate profile

📌 Walk-in || Telesales Marketing Executive (Chennai)
🏢 Fidelitus HR Labs
📍 Chennai