Department: Public Relations Officer (PRO)

Job Summary

Naitik Hospital & Surgical Centre is seeking a dynamic and customer-focused Public Relations Officer (PRO) to strengthen patient relationships, coordinate with referring doctors, assist with government health schemes, and maintain the hospital's positive public image. The ideal candidate should possess excellent communication skills, a qualified attitude, and the ability to handle patients and their families with empathy.

Key Responsibilities

Welcome and assist patients and attendants from admission to discharge.

Build and maintain strong relationships with referring doctors, clinics, and healthcare professionals.

Coordinate with departments to ensure smooth patient care and timely services.

Guide patients regarding hospital facilities, treatment packages, and government health schemes such as Ayushman Bharat (PM-JAY).

Address patient complaints and resolve issues promptly and professionally.

Maintain effective communication between patients, doctors, and hospital administration.

Organize health camps,



awareness programs, and community outreach activities.

Promote the hospital's services to increase patient footfall and referrals.

Coordinate with marketing and digital media teams for promotional activities.

Prepare daily reports on patient feedback, referrals, and PRO activities.

Ensure high standards of patient satisfaction and service quality.

Qualifications

Bachelor's degree in any discipline (MBA/PG Diploma in Marketing, Hospital Administration, or Public Relations preferred).

1–3 years of experience in hospital marketing, patient relations, healthcare sales, or public relations.

Freshers with excellent communication skills may also apply.

Required Skills

Excellent communication and interpersonal skills.

Strong customer service and problem-solving abilities.

Ability to work under pressure in a healthcare environment.

Good knowledge of MS Office (Word, Excel, Outlook).

Professional

📌 Public Relation Officer (Chandauli)
🏢 NAITIK HOSPITAL
📍 Chandauli