AWS Platform & Application Support Engineer
Terraform | React and JavaScript | AWS Operations | L2/L3 Support
Purpose: Provide a blended application, cloud, and operations support profile for an AWS-based managed-services environment.
Role
AWS Platform & Application Support Engineer
Level
AC - Staff - Experienced
Tower
AI Operations & Platform Support (AI Managed Services)
Experience
4+ years in AWS support, application support, Terraform, or a similar cross-stack run-state role
Work Location
Bangalore / Hyderabad, India (Remote)
Key Platforms
AWS services, Terraform, React / JavaScript, CI/CD and observability tooling
Role profile
Hands-on blended support engineer who can troubleshoot across infrastructure, application, API, and UI layers in an AWS-based workplace.
Primary focus
AWS operations, Terraform updates, React / JavaScript issue triage, incident management, and minor enhancements.
Best fit
A cross-functional support engineer, not a pure front-end developer and not a pure cloud engineer.
Role Summary
As an AWS Platform & Application Support Engineer, you will support AWS-hosted applications and platform component. The role requires enough breadth to read and update Terraform, troubleshoot React or JavaScript-based components, understand AWS services and dependencies, and operate within incident, change, release, and knowledge-management processes. We are looking for people who can work across layers, learn quickly, and drive issues forward rather than waiting for perfect direction.
Key Responsibilities
1. Cross-stack troubleshooting and incident support
- Support and troubleshoot AWS-hosted applications and platform components across development, test, and production environments.
- Investigate incidents using logs, metrics, traces, dashboards, browser and network debugging, and ticket history to restore service and identify likely causes.
- Trace issues across UI, API, cloud infrastructure, and observability tooling with a structu
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