Senior Customer Success Executive
Location: Bangalore
About the Team
The Secured Lending team at Navi helps customers access property loans in a straightforward, fast, and
transparent way. The team works closely with customers, and internal teams to ensure smooth loan
processingfrom application to disbursal. Focused on delivering a great customer experience, the
team handles internal and as well as external stakeholders. By combining field presence with strong
central support, the team plays a key role in making home ownership easier and more accessible.
About the Role
Senior Customer Success Executive Home Loans
Welcome to the last mile of lending. Once a loan is approved, you step in to collect the right
documents, check every detail, and turn that approval into disbursement of the loan.
You keep paperwork simple for customers, answer property-related questions from vendors, and
document everything for quick internal checks. If a problem appears, you jump in a whether that means, a quick phone call, a city-side document pick-up, or a visit to the property site.
Your goal is clear:



finish each file on time so monthly sales targets stay on track and customers get
the required loan amount in time.
What We Expect From You
Customer empathy & clarity. Explain complex requirements in simple language and build
confidence at every touchpoint.
Process discipline. Follow checklists, maintain accurate case logs, and uphold data security
standards.
Problem-solving on your feet. Anticipate collateral or vendor objections and unblock them
quickly.

Stakeholder coordination. Balance multiple conversations (customer, vendor, Ops)
Outcome focus. Deliver sales within agreed TAT
Must Haves
1. Education & experience: Graduate with 1 3 years in home-loan/property-loan sales
fulfilment or a similar operations-heavy role in Banks or NBFCs (HDFC, Bajaj, Tata Capital, SBI,
etc.).
2. Language skills: Fluency in English, and at least one regional language (Kannada, Telugu,
Tamil)
3. Ownership: Abilit

📌 Senior Customer Success Executive (Bengaluru)
🏢 Navi
📍 Bengaluru