Role summary

You will own the post-sale relationship for a portfolio of Provakils enterprise accounts. Your primary job is to ensure clients renew, expand their usage of the platform, and get enough value from the product that they become long-term partners. This is not a hunting role — you’re not chasing new logos. You’re managing and growing the clients we already have.

You’ll be the main point of contact for your accounts, responsible for understanding each client’s needs, tracking how they use the product, spotting risks before they become churn, and finding opportunities to expand the relationship through upselling. You’ll work closely with Customer Success, Product, and Support teams to make sure clients get what they need.

What you’ll do

Renewals & retention
- Own the renewal cycle for your portfolio of enterprise accounts — track contract timelines, initiate renewal conversations early, and close renewals on time
- Monitor account health signals: product usage, support ticket volume, stakeholder engagement,



and NPS scores — flag at-risk accounts before they escalate
- Develop account-level retention strategies for clients showing signs of disengagement or dissatisfaction
- Coordinate with Customer Success to ensure clients are fully onboarded, trained, and getting value from the platform

Upselling & account growth
- Identify expansion opportunities within existing accounts — current modules, additional user seats, higher-tier plans, or new departments that could adopt the platform
- Build business cases for upsells based on client usage data, pain points, and organisational needs
- Run commercial conversations: pricing discussions, proposals, negotiations, and deal closure for expansion revenue
- Maintain a pipeline of upsell opportunities with revenue forecasts and expected close dates — upsell and expansion revenue will be target-based and tracked against quarterly goals

Client relationship management
- Serve as the primary point of contact for your acco

📌 Key Accounts Manager (Pune)
🏢 PVKL Tech Services
📍 Pune