Job Summary

We are seeking a highly experienced ServiceNow Platform Principal Architect to lead the technical vision and governance for our ServiceNow ecosystem. The Principal Architect will act as a trusted advisor across stakeholders, driving platform excellence and long-term business value.
Responsibilities
- Establish, define, and enforce platform governance policies, architectural standards, design guidelines, and best practices for the ServiceNow platform.
- Lead the technical design of the ServiceNow platform including solution blueprints, reference architectures, integration frameworks, and architectural roadmaps.
- Provide hands-on guidance, prototyping, technical validation, and expert support to delivery teams throughout the project lifecycle.
- Define and communicate a unified long-term vision for the ServiceNow platform that aligns with enterprise strategy and business priorities.
- Participate in and approve architectural design decisions, ensuring all major changes meet established standards before development or implementation.




- Develop technical acceptance criteria, oversee TAT, and formally sign-off on completed work to ensure solutions meet all technical requirements before production deployment.
- Provide input into platform budgeting, resource planning, cost modeling, and trade-offs for build vs. buy decisions to optimize platform delivery and operational costs.
- Own responsibility for the ServiceNow database footprint including data modelling, storage optimization, housekeeping strategies, and oversight of data usage across modules.
- Define and enforce strategies for maintainability and upgradability, ensuring customizations and configurations remain compatible with future releases and upgrades.
- Partner with support and operations teams to ensure the ongoing health of the platform including patching, monitoring, issue resolution, and performance management.
- Oversee performance requirements, set performance standards, and drive continuou

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