Job Description: Front Office Executive

Location: Koviloor Resort, Vattavada, Munnar

Position*: Full-Time

Reports To: Front Office Supervisor

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Role Overview:

The Front Office Executive is responsible for performing the daily operations of the front desk, ensuring smooth check-in/check-out processes, managing guest relations, etc. This role ensures a high standard of guest satisfaction and efficient resort operations.

Key Responsibilities:
- Guest Service: Ensure excellent service during check-ins/outs and resolve guest concerns promptly.
- Operations: Oversee room reservations, billing, and daily reports. Ensure effective front office operations.
- Guest Relations: Handle VIPs and special requests, monitor guest satisfaction, and collect feedback.
- Coordination: Work with housekeeping, maintenance,



and other departments for smooth operations.

Requirements:
- *Education*: Bachelor’s degree or diploma in Hospitality Management or related field.
- Experience: 2 years in front office management, preferably in a 4-star resort.
- Skills: Strong communication, leadership, problem-solving, and organizational skills. Proficient in Property Management Systems (PMS).
- Other: Customer-focused, detail-oriented, and adaptable in a fast-paced environment.

Compensation:
Competitive salary with free accommodation and meals provided.

Job Type: Full-time

Pay: ₹14,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Front Office Executive (Munnar)
🏢 Spice Country Resorts
📍 Munnar