Job Summary

Job Title: Territory Service Representative - Operations. Location: Branch / Service Centre (Location Agnostic). Travel Required: 25%, 50%, 75% (as applicable). Reporting To: Inbound Shift In-charge / Outbound Shift In-charge (as applicable). Role Code: To be Assigned. Mercer be Assigned. RCS Grade: P.
Role Overview

The Territory Service Representative (TSR) - Operations is responsible for the timely pickup and delivery of customer shipments within an assigned territory while delivering a superior customer experience and representing the Blue Dart brand with professionalism. Operating as the face of Blue Dart on the ground, the role ensures safe handling of shipments, timely collections and deliveries, accurate shipment scanning, COD collections, proof of delivery (POD) compliance and adherence to operational procedures. The TSR works closely with the Shift In-charge and branch operations team to ensure service commitments are consistently achieved while maintaining the highest standards of safety, customer service and operational discipline.

Job Purpose:



To execute timely pickup and delivery of shipments, ensure accurate shipment handling, customer interactions and COD collections while adhering to Blue Dart's operational standards, safety requirements and service commitments.
Responsibilities
- PICKUP DELIVERY OPERATIONS: Perform timely pickup and delivery of customer shipments within the assigned route or territory.
- PICKUP DELIVERY OPERATIONS: Ensure all shipments are delivered within committed service timelines.
- PICKUP DELIVERY OPERATIONS: Verify shipment details before pickup and delivery.
- PICKUP DELIVERY OPERATIONS: Handle shipments carefully to prevent damage or loss.
- PICKUP DELIVERY OPERATIONS: Maintain delivery productivity and route efficiency.
- CUSTOMER SERVICE EXCELLENCE: Serve as the face of Blue Dart during every customer interaction.
- CUSTOMER SERVICE EXCELLENCE: Maintain courteous, qualified and customer-centric behaviour

📌 Territory Service Representative (Hyderabad)
🏢 Dhl Supply Chain
📍 Hyderabad