What success looks like in this role:

Job Title: MIM, Change & Problem Management - Engineer Service Management

Location : Bangalore

Who we are:

Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and creative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit www.unisys.com .

Our Vision: Enhancing people’s lives through secure, reliable advanced technology.

Our Core Beliefs:
- Curiosity: We embrace the unknown and continuous learning.
- Creativity: We look past routine ways of doing things.
- Client-Centricity: Our clients’ success is our success.
- Integrity: We act ethically and honestly.

Position Overview:

Oversees,



facilitates and administers ITIL based service support. Manages and oversees Unisys service delivery through processes, including incident, major incident, problem, request and change management with a focus on improving overall service quality. Coordinates client-facing resources and potentially client and client partners to facilitate compliance with service quality commitments.
Key Responsibilities
Major Incident Management (MIM)
- Provide operational support for Major Incident Management activities across assigned accounts.
- Coordinate Major Incident bridge calls and engage technical resolver teams to expedite service restoration.
- Gather, validate, and document incident details, business impact, affected services, and timelines.
- Ensure timely stakeholder communications during incident lifecycle including identification, escalation, recovery, and closure.
- Track incident progress, action items, and owne

📌 MIM, Change (Bengaluru)
🏢 Unisys
📍 Bengaluru