Role Overview

Eight Continents Hotels & Resorts is seeking an experienced and highly operational Learning & Development Manager – India to lead the training and development function across our portfolio of hotels and corporate operations in India.

This is not solely a classroom training role. The successful candidate will be expected to work closely with General Managers, Heads of Departments and operational teams, spend significant time at hotel properties, identify performance gaps, create property-specific and departmental training matrices, conduct operational training, and ensure that learning translates into measurable improvements in guest experience and hotel performance.

The role will also take ownership of Training Needs Analysis (TNA), induction, SOP training, departmental skills certification, statutory compliance training, leadership development and training effectiveness measurement across the India portfolio.

Key Responsibilities

Training Strategy & Training Matrix





• Develop and implement the annual Learning & Development strategy aligned with the company's operational and business objectives.

• Develop a comprehensive Hotel Training Matrix covering every department, designation and job level.

• Define mandatory training requirements for employees based on:

o Department

o Position

o Job level

o Operational responsibility

o Statutory requirements

o Brand standards

o Leadership responsibilities

• Maintain property-wise and department-wise training calendars.

• Establish monthly, quarterly and annual training targets for each hotel.

• Ensure every property maintains accurate training records, attendance sheets, assessments and certification documentation.

• Conduct periodic Training Needs Analysis (TNA) with General Managers and Heads of Departments.

• Identify competency and performance gaps through guest feedback, operational audits, employee performance reviews and departmental observations.

• Develop corrective training intervent

📌 Learning and Development Manager (Gurugram)
🏢 Eight Continents Hotels & Resorts
📍 Gurugram