Role Description
Salesforce Business Analyst
Hiring Location: Kochi/Trivandum/Gurgoan/Noida / Bengaluru / Chennai / Pune
Experience Range: 10 to 15yrs
- Minimum 5+ years as Salesforce Business Analyst
- Experience working as Scrum Master / Agile Facilitator preferred
- Exposure to large-scale Salesforce transformation programs

Must-Have Skills
Salesforce Business Analysis
- Requirement Gathering & Elicitation
- Business Process Analysis
- BRD / FRD Preparation
- User Story Creation
- Acceptance Criteria Definition
- Requirement Traceability Matrix (RTM)
- Gap Analysis & Impact Analysis
- Stakeholder Management
- Process Mapping & Workflow Documentation

Salesforce Platform Knowledge
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Salesforce Data Model
- Objects, Fields & Relationships
- Profiles, Roles & Security Model
- Validation Rules
- Workflow Rules & Salesforce Flows
- Reports & Dashboards
- Case Management
- Lead-to-Opportunity Process
- Opportunity Management

Agile / Scrum
- Scrum Ceremonies Facilitation
- Sprint Planning
- Daily Standups
- Backlog Grooming




- Sprint Reviews
- Retrospectives
- Definition of Ready (DoR)
- Definition of Done (DoD)
- Backlog Prioritization
- Release Planning

Tools
- JIRA
- Confluence
- Azure DevOps (optional alternate)
- Microsoft Office Suite
- Visio / Lucidchart for process documentation

Communication & Stakeholder Skills
- Executive Stakeholder Management
- Workshop Facilitation
- Requirement Workshops
- Cross-functional Collaboration
- Risk & Dependency Management
- Strong Verbal & Written Communication

Positive-to-Have Skills
Salesforce Ecosystem
- Salesforce CPQ
- Experience Cloud
- Marketing Cloud
- Revenue Cloud
- Salesforce Certifications (Admin / Business Analyst / Sales Cloud Consultant)

Delivery & Testing
- UAT Planning & Coordination
- Test Case Creation
- Defect Management
- Release Readiness Activities
- Post-production Validation

Scrum Master Exposure
- Scrum Master Certification (CSM, PSM)
- Agile Coach

📌 Lead I (Kochi)
🏢 UST
📍 Kochi