JOB DESCRIPTION — MEDICAL CENTRE MANAGER

Organisation: BM Elite International Clinic
Location: Velachery, Chennai
Employment Type: Full-time
Department: Administration and Operations
Reports To: Management/CEO

Role Summary

The Medical Centre Manager will be responsible for the overall day-to-day administration, clinical coordination and operational performance of BM Elite International Clinic. The role requires strong leadership, excellent patient-handling skills and the ability to coordinate doctors, clinical teams, front office, sales, marketing, diagnostics and support departments.

Key Responsibilities
- Centre Operations
- Manage the complete daily functioning of the clinic.
- Ensure all departments open and operate according to schedule.
- Coordinate doctor availability, appointments, procedures and treatment schedules.
- Monitor patient flow and minimise waiting time.
- Ensure treatment rooms, procedure rooms and patient areas are ready and properly maintained.
- Coordinate with pharmacy, diagnostics, laboratory and external service providers where applicable.




- Patient Experience
- Maintain a professional, ethical and patient-friendly environment.
- Ensure patients receive proper guidance from enquiry through consultation, treatment and follow-up.
- Resolve patient concerns, service complaints and operational issues promptly.
- Monitor patient feedback and implement service improvements.
- Maintain patient confidentiality and skilled communication standards.
- Team Management
- Supervise front-office executives, patient coordinators, nurses, technicians, housekeeping and administrative staff.
- Prepare duty rosters and monitor attendance, punctuality, leave and discipline.
- Conduct daily team briefings and periodic performance reviews.
- Identify training requirements and coordinate staff development.
- Ensure proper coordination between doctors, clinical staff, counsellors and administrative teams.
- Revenue and Performance Monitoring
- Monitor con

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