Role Summary

The Technical PMO will support Product, Engineering, Support, Platform, and Delivery teams by tracking actions, maintaining governance records, coordinating stakeholder follow-ups, preparing management reports, and providing visibility on risks, dependencies, and delivery commitments.

The role is responsible for ensuring actions arising from reviews, escalations, audits, deployments, and customer discussions are tracked to closure, enabling technical teams to focus on execution rather than administrative coordination.

Key Responsibilities

Action Tracking Coordination
- Maintain centralized action tracker across Product, Engineering, Support, Platform, SOC, and Delivery teams
- Track actions from weekly reviews, customer meetings, escalation calls, RCA reviews, audit reviews, and deployment discussions
- Follow up with stakeholders on pending actions
- Maintain visibility of overdue actions and aging items
- Escalate long-pending actions to management

Reporting Presentation Management
- Prepare weekly operational reports and monthly management reports




- Develop governance dashboards and presentation decks
- Consolidate updates from multiple teams
- Track SLA, incident, deployment, escalation, and action closure metrics
- Support preparation of QBRs, customer reviews, and leadership presentations

Governance Support
- Maintain RAID (Risks, Assumptions, Issues, Dependencies) register
- Track open risks and dependencies
- Monitor action closure against agreed timelines
- Support governance meetings through agenda preparation, MOM documentation, and action tracking
- Maintain governance repositories and records

Problem Management Tracking
- Track RCA action items and corrective actions
- Follow up on recurring issues and engineering commitments
- Maintain visibility of problem records and closure status
- Track implementation of permanent fixes
- Publish recurring issue trends and action status

Audit Compliance Support
- Maintain audit trackers and ev

📌 Technical PMO (Bengaluru)
🏢 Keka Technologies
📍 Bengaluru