We are seeking a detail-oriented and proactive Fulfilment Executive to manage and coordinate international import shipments into India, with a particular focus on return shipment follow-up. The role involves managing international inbound shipments and coordinating with overseas offices, logistics partners, customs brokers, and internal teams to ensure timely customs clearance and delivery while maintaining compliance with applicable import regulations.
The ideal candidate will have experience in international logistics and import operations, solid customs coordination skills, and the ability to collaborate effectively with global teams in a fast-paced environment.
Key Responsibilities
1. Import Shipment Management
- Coordinate and monitor all inbound international shipments into India and ROW.
- Track shipments from origin through customs clearance to final delivery.
- Provide timely and accurate shipment status updates to internal stakeholders.
- Coordinate pickup, transportation, and delivery schedules with freight forwarders, courier partners, and warehouses.
- Proactively identify and resolve shipment delays, exceptions, and operational issues.
- Follow up on return shipments to ensure timely transit, clearance, and delivery.
2. Customs Clearance & Documentation
- Prepare, verify, and maintain all import documentation required for customs clearance.
- Coordinate with customs brokers/CHAs, freight forwarders, and internal compliance teams to ensure smooth and timely clearance.
- Handle customs-related queries, inspections, documentation discrepancies, and clearance exceptions.
- Ensure compliance with applicable customs and import regulations.
- Liaise with Finance and Operations teams regarding import duties, taxes, and clearance documentation.
3. Cross-Functional & Global Coordination
- Work closely with APAC, EMEA, and US offices to coordinate supplier shipments into India.
- Collaborate with Operations, Customer Support, Finance, and ROW Hub teams for
📌 Fulfilment Executive (Mumbai)
🏢 Nivoda
📍 Mumbai