At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D; and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Your Role
- Own end-to-end Run Service Delivery for custom application support environments, ensuring stable day-to-day operations and adherence to SLAs/KPIs.
- Lead Incident, Problem, and Escalation Management, driving root cause analysis, post-incident reviews, and permanent fixes.
- Manage stakeholders and client communications, providing service governance, performance reporting, and escalation management.
- Drive operational excellence and continuous improvement, identifying trends, risks, automation opportunities, and service enhancements.




- Lead large Run/Application Management teams (50-60 members), coordinating across application, infrastructure, and support teams to ensure operational readiness.

Your Profile
- Overall Experience Required is only 12-18 years only needed.
- Application Management (ADM/AM) & Run Operations experience with solid focus on production support and service delivery.
- Custom Application Support Background in Java/.Net environments (candidate should not be primarily from SAP, Oracle, Salesforce, or other packaged application ecosystems).
- ITIL Service Management Expertise across Incident, Problem, Change, SLA, and Service Continuity Management.
- Leadership & People Management experience managing large teams (50-60+ members) and handling customer escalations.
- Service Governance & Reporting with strong experience in SLA/KPI tracking, operational dashboards, stakeholder management, and continuous improvement initiatives.

What You'l

📌 RUN Service Delivery Manager (Pune Division)
🏢 Capgemini
📍 Pune Division