Job Summary

Location: Pune - Hybrid

Employment Type: Permanent

About the Role:

We are seeking an experienced Assistant Vice President (AVP) Production Support to lead the Production Support function for a strategic Capital Markets platform supporting Global Markets Back Office Operations , with a primary focus on Derivatives Settlements and Post-Trade Processing .

The successful candidate will be responsible for ensuring the stability, availability, and operational excellence of business-critical applications while leading a high-performing production support team. This role requires solid technical expertise, leadership capabilities, excellent stakeholder management, and deep understanding of incident management within a global financial services environment.

The ideal candidate should have experience supporting high-volume, business-critical production systems and possess a strong understanding of ITIL Service Management principles, production governance, and operational risk.

Core Responsibilities Production Support Service Management




- Lead end-to-end production support for business-critical Capital Markets applications, ensuring high availability and operational stability.
- Own Major Incident Management, Problem Management, Event Management, and Production Support processes following ITIL best practices.
- Drive rapid restoration of services during production incidents while ensuring timely business communication and stakeholder updates.
- Coordinate cross-functional teams including Development, Infrastructure, Database, Middleware, Network, and Business Operations to resolve production issues.
- Lead production support teams and establish operational processes, governance, and service standards for new applications where required.
- Ensure production issues are prioritized based on business impact, regulatory obligations, and service level commitments.

Incident, Problem Change Management
- Manage P1/P2 incidents, bridge calls, crisis management, and

📌 Production Support (Pune)
🏢 Delta Craft
📍 Pune