Customer Support Executive – Fresher

Location: Gurgaon
Experience: 0–1 year / Freshers
Employment Type: Full-time

About the Role

We are looking for a friendly, proactive, and customer-focused Customer Support Executive to join our team. The role involves assisting customers with their queries, orders, returns, exchanges, and overall shopping experience.

Key Responsibilities
- Respond to customer queries through email, WhatsApp and other support channels.
- Assist customers with order status, delivery, returns, exchanges, and refunds.
- Resolve customer concerns professionally and within defined timelines.
- Coordinate with internal teams such as warehouse, logistics, and operations to resolve issues.
- Maintain accurate records of customer interactions and complaints.
- Follow up on unresolved customer issues until closure.
- Identify recurring customer issues and share feedback with the team.
- Ensure a positive and seamless customer experience.

Requirements
- Freshers are welcome to apply.
- Good verbal and written communication skills.




- Strong customer-service orientation and a positive attitude.
- Good problem-solving and follow-up skills.
- Basic knowledge of MS Excel/Google Sheets.
- Comfortable working in a fast-paced environment.
- Ability to communicate professionally with customers.

Ideal Candidate

Someone who is patient, empathetic, detail-oriented, and comfortable speaking with customers, with a willingness to learn and grow in a fast-paced D2C environment.

Pay: ₹9,872.20 - ₹27,955.08 per month

Advantages:
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:
- Gurugram, Haryana (Gurugram): Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
- We work Monday to Saturday are you comfortable with that?

Location:
- Gurugram, Haryana (Gurugram) (Required)

Work Location: In person

📌 Customer Care Executive (Gurugram)
🏢 Qua
📍 Gurugram