OVERVIEW
- As a Customer Fulfillment Team Manager, you will lead a team of 815 Customer Operations Specialists to deliver operational and service excellence, strengthen customer order processes, and improve supply chain efficiency. You will create a culture of belonging, coach and develop team members, and work with Customer Fulfillment, Logistics Operations, the Customer Center of Excellence, and cross-functional partners to execute customer strategies and continuously improve standard processes. The role includes daily direction setting, resource allocation, onboarding, training, issue resolution, and accountability for process performance. Based in Mumbai, this hybrid role reports to the Customer Fulfillment Head and works the 3:30 PM to 12:30 AM shift, collaborating with demand, deployment, product supply management, customer order services, replenishment teams, and regional counterparts.

KEY ACCOUNTABILITIES
- Lead and manage a team of 8-15 Customer Operations Specialists, ensuring adherence to customer order process standards and delivery of customer initiatives.
- Educate,



coach, and motivate team members while strengthening customer operations and SAP technical capabilities.
- Build a culture of belonging through individual development plans, team camaraderie, open communication, trust, and respect.
- Provide guidance on order-to-cash processes, including allocations, order additions, and pricing issues, and implement improvements that enhance efficiency and accuracy.
- Own onboarding and continuous training in partnership with the Current Hire Training and Process Lead, including staffing coordination and training execution.
- Partner with Customer Fulfillment, Logistics Operations, Warehousing, Transportation, Sales and cross-functional teams to eliminate losses, share information, and maintain standard process rigor.
- Provide daily leadership and direction for customer strategies and priorities; lead the Daily Direction Setting process, including team healt

📌 Customer Fulfillment Team Manager (Mumbai)
🏢 General Mills
📍 Mumbai