Job Summary

Senior AI Automation Expert
Responsibilities
- Transform team capabilities: Lead, coach, and upskill our cross-functional team of Enablement Specialist, Analyst, Product Owner, and AI Specialist to shift our operations from a reactive setup into a structured, automation-first model.
- Own the Unified Team Roadmap: Define, prioritize, and drive the strategic product and AI roadmap for our enablement landscape, ensuring all initiatives directly maximize customer value.
- Govern our Knowledge Foundation: Establish knowledge as a reliable, governed single source of truth to ensure consistent service delivery and prepare our systems for scalable self-service and automation.
- Shape the Customer Journey: Map how customers and partners interact with Customer Operations, ensuring smooth onboarding and support journeys.
- Enable Predictive Performance: Establish end-to-end transparency across support cases and root causes, shifting our departments steering capabilities.
What We'd Love You to Do (and Love Doing)
- Transformation-Driven Leadership:



You bring proven experience leading and coaching multidisciplinary teams, with a proven track record of upskilling individuals and shifting team paradigms.
- Applied Automation Experience: You have implemented AI-assisted self-service capabilities within operations or product ecosystems.
- Roadmap Ownership: You bring the practical know-how to translate high-level strategies into structured, actionable team roadmaps and daily execution.
- SaaS Tooling Familiarity: You have a solid understanding of up-to-date service environments and how to implement customer self-service solutions.
- Customer-Centric Mindset: You are passionate about continuously improving customer journeys, defining service standards, and keeping the customer experience at the core guiding principle.
- Structured Communication: You possess excellent collaboration and stakeholder management skills to align technical goals across departments and present prog

📌 Sr AI (India)
🏢 Tradebyte
📍 India