Role & responsibilities

Technical Knowledge:
- Operating Systems: Knowledge of operating systems like Windows, macOS and Linux distributions
- Hardware: Understanding of computer components, printers, networks.
- Software: Familiarity with productivity software, collaboration tools, security programs, etc.
- Diagnostics: Ability to review logs, run monitoring tools, conduct testing to pinpoint issues
- Networking Concepts: should have knowledge LANs, WANs, Wi-Fi, VPNs etc. function

Responsibilities :
- Providing phone, email, remote, and in-person support to troubleshoot various technical problems
- Installing and configuring computer hardware, software, peripherals, and networking equipment
- Resolving issues with internet connectivity, printers, scanners, phones, and other equipment
- Performing troubleshooting to diagnose system failures and identifying root causes
- Managing technology inventory and placing orders for equipment
- Escalating complex issues to the appropriate teams if unable to resolve them independently

Preferred candidate profile

📌 Desktop Support Engineer (Hyderabad)
🏢 Tekskills
📍 Hyderabad