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Job responsibility | - Responsible for proving technical support for VOIP & PSTN network. - Ensuring NW fault and customer complaint resolution. - Backup of Voice Core Nodes CDRs - Backup of Voice Core Node DB - POI Augmentation - Fault Rectification Hardware - POI Outages Handing - Patch upgrades - R & R activities - New product /Equipment testing - ACT Portal CR management - New POI commissioning - PRI / SIP migrations - Internal RA Audit compliance - Complaint Handling - Support to Service account Manager - BSNL/MTNL payments - ITTN POI co-ordination - Special projects - PV audit/ AMS portal update - PM activities - Support to Infra/TX team - DOT Audits - Internal/External Audits of TTSL |
Span of control: | TTL Network Operations | |

Key Customer | NOC, NW Planning, FO, CSO, SCM, Finance | |

Necessary | Preferred |
Skills | - Over 10+ years of experience in Voice & VAS core domain. - Strong understanding of project management, customer service,



and technical knowledge voice core network elements, including NGN, IMS MGW, IMS, SBC, IN, STP & SMSC - Excellent problem-solving, leadership, and communication skills. - Proficiency in network monitoring and troubleshooting tools (e.g., Wireshark, Tektronix).. - Experience with VoIP, SIP Trunking, and other IP-based communication systems. | - Solid analytical and problem-solving skills. - Excellent communication and collaboration abilities. - Project management experience. - Innovative thinking for analysing customer issues and resolution. - Team Handling |
Qualification | PGDM/B.E./B.Tech (Telecom/Communication/Instrumental) |
Overall Work Experience | Over +10 years of experience |
Behavioural Attributes | - Positive thinking - Willingness to work in a competitive environment. - Customer centric - Team player - Good listener |

📌 Lead - Voice Core Site (Noida)
🏢 Tata Teleservices
📍 Noida