We are seeking an experienced and driven ServiceNow ITSM Product Owner with specialized expertise in IT Service Management (ITSM) module. The Ideal candidate will play a pivotal role in driving the strategic direction, configuration, and continuous improvement of the ServiceNow platform, will be responsible for leading the strategy, roadmap, and execution of our ServiceNow ITSM platform. This role will collaborate closely with stakeholders across IT, business units, and external partners to deliver scalable, user-centric solutions that align with our enterprise service management goals.

Key Responsibilities

Strategic Planning:
- Collaborate with key stakeholders to understand business objectives and translate them into ServiceNow platform initiatives.
- Develop and maintain a roadmap for the ITSM, ensuring alignment with organizational goals and industry best practices.

Module Configuration and Customization:
- Lead the design and implementation of ITSM, including configuration, customization, and integration with other systems.




- Stay abreast of ServiceNow updates and current features to leverage the latest capabilities for improved efficiency and user experience.

User Story Definition and Prioritization:
- Work closely with business units to gather requirements and define user stories for enhancements and new features.
- Prioritize backlog items based on business value, strategic goals, and user needs.

Cross-functional Collaboration:
- Collaborate with cross-functional teams, including IT, HR, and other business units, to ensure the ServiceNow platform meets diverse needs.
- Function as a liaison between technical teams and end-users to facilitate effective communication and understanding.

Change Management:
- Implement effective change management strategies to ensure smooth adoption of new features and processes.
- Provide training and documentation for end-users to maximize platform utilization.

Release Planning and Execution:
- Plan and manage product releas

📌 Servicenow Consultant (Hyderabad)
🏢 Tekskills
📍 Hyderabad