Job Summary

Job Title. Senior Territory Service Representative - Operations. Function. Operations. Reports To. Inbound Shift In-charge / Outbound Shift In-charge (as applicable). Location. Dehradun. Travel Required. 25%, 50%, 75%.
Position Overview

The Senior Territory Service Representative (Senior TSR) - Operations is responsible for managing the timely pickup and delivery of customer shipments while ensuring high standards of service quality, operational efficiency and customer experience across assigned territories. In addition to executing daily pickup and delivery activities, the role supports operational excellence by handling key customer routes, mentoring newly inducted TSRs, resolving operational exceptions and ensuring consistent adherence to Blue Dart's operating standards. Acting as an experienced frontline representative of the Blue Dart brand, the Senior TSR plays an important role in delivering service reliability, supporting branch productivity and maintaining the highest standards of safety, professionalism and customer engagement.
Responsibilities




- Execute timely pickup and delivery of shipments across assigned territories while meeting defined service commitments.
- Ensure accurate handling, loading, transportation and delivery of customer shipments.
- Optimize daily route execution to maximize delivery productivity and customer coverage.
- Maintain high first-attempt delivery success and minimize service failures.
- Support branch operations during peak business periods and contingency situations.
- Deliver an exceptional customer experience during every customer interaction.
- Professionally represent the Blue Dart brand while interacting with customers.
- Build positive relationships with regular customers and business accounts.
- Resolve routine customer concerns and escalate complex issues appropriately.
- Ensure excellent personal grooming, skilled conduct and uniform compliance at all times.
- Collect and reconcile Cash on Delivery

📌 Senior Territory Service Representative (Dehradun)
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📍 Dehradun