Hyderabad, Telangana

Job Summary

The Engagement Service Delivery Lead will partner with the client decision makers and stakeholders on multiple engagements for Energy and Utility customer to manage the customer service , billing and receivable activity Manage multiple diverse delivery teams located globally and be responsible for the overall health and growth of the account

Key Responsibilities

Strategic:
Bring in Industry best-in class process knowledge and re-engineer the process towards making it self- serve and lean.

Ideate, transform, re-structure existing and current programs from delivery lens

Ability to modernize shared service design & deployment

Unlock business value & elevate from administrative function of programs to making it a source of market differentiation by creating winning preposition

Delivery & Operations:
Direct a team of senior Track Leads, Project Managers, Delivery Leads, Group managers of large-scale, complex global projects that involve multiple stakeholders





Hand’s-on day to day delivery management and engagement with multiple support units within the organization to effective output

Evaluate trade-offs between project size and complexity, cost, urgency, risk, and stakeholder value

Manage critical path to delivery of project objectives, engaging with stakeholders and critically assessing requirements

Effectively assess and resolve high priority project risks

Manage work force to ensure that client expectations are met while meeting margin goals

Ensure employee satisfaction index constantly improving

Ensure projects meet success parameters and ROI targets stated in the business case

Maintain collaborative and trusting relationships with stakeholders, effectively overcoming challenges and positioning alternatives to move the project forward

Tap additional account growth opportunities through networking & client relationship management

Aim at maximizing economic value and securing future competitive advantage

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📌 Portfolio Delivery Head (Hyderabad)
🏢 HCLTech
📍 Hyderabad