Role & responsibilities

1. Operations Management
- Lead end-to-end daily mobility operations across all locations to ensure smooth, reliable, and effective transportation services.
- Develop and implement operational SOPs, processes, and service standards.
- Monitor operational performance, resolve critical issues, and ensure business continuity during peak periods or disruptions.

2. Fleet Management
- Manage fleet availability, utilization, maintenance, deployment, and productivity.
- Monitor vehicle performance, downtime, fuel/charging costs, and maintenance expenses to minimize idle vehicles.
- Coordinate with fleet owners, vendors, leasing partners, and maintenance teams.
- Drive initiatives for EV adoption and technology-enabled fleet optimization.

3. Driver / Captain / Partner Management
- Oversee recruitment, onboarding, training, allocation, and performance of drivers and captains.
- Develop driver productivity and retention strategies while monitoring attendance, availability, trip completion, cancellations, and service quality.




- Establish performance-based incentive and penalty mechanisms.
- Ensure proper documentation, background verification, and compliance.

4. Customer & Client Management
- Ensure high-quality service delivery, customer satisfaction, and SLA/KPI compliance.
- Manage escalations related to delays, cancellations, driver behavior, safety, and service quality.
- Work closely with key corporate clients and strategic customers to improve retention and efficiency.

5. Cost & Productivity Management
- Control operating costs, improve contribution margins, and identify operational leakages.
- Monitor cost per trip, cost per kilometer, fleet utilization, driver cost, fuel/charging cost, and maintenance cost.
- Prepare annual operating budgets and drive cost-reduction initiatives.

6. Technology & MIS
- Utilize mobility platforms, fleet management systems, GPS, routing systems, and operational dashboards.
- Ensure accurate, timely operational

📌 Head Operations (Delhi)
🏢 Prowiz Mansystems
📍 Delhi