Position Overview:

As a Joint Recovery Processing/Chargeback Analyst, you will be part of a specialized team performing financially based investigative and assessment activities. Reporting to the Supervisor of Joint Recovery Processing, you will leverage your experience from Risk Operations or Financial Service roles within a BPO environment to build a solid foundation for a career in Credit Card Operations.
- Proficiency in French language (Read, Write, Speak)

Position Details:
- Position: Joint Recovery Processing/Chargeback Analyst
- Status: Full Time Work from Office
- Hours: Monday - Sunday (Rotational Evening Shift)
- Department: BPO
- Rate of Pay: Market-competitive salary based on experience and qualifications

Key Responsibilities:
- Fraud and Dispute Management:
- Effectively analyze and process Fraud/Dispute cases using the TDR case management system, ensuring all internal service levels are met.
- Manage all phases of the chargeback lifecycle in accordance with Association Rules and Regulations.
- Proactively manage and investigate potential fraud cases.




- Chargeback Processing:
- Process system-generated retrieval requests, ordering cardholder-initiated supporting documentation where appropriate.
- Handle cardholder and non-cardholder-initiated disputes for monetary recovery in the First Cycle Chargeback.
- Respond to merchant challenges and assess next steps in the Second Cycle Representment.
- Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback.
- Decisioning Pre-arbitration, Case Filing, and Good-faith Collections.
- Compliance and Reporting:
- Maintain thorough understanding of all Association Rules and Regulations and communicate these to cardholders.
- Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team.
- Report on each fraud type as required.
- Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the cli

📌 JRP/Chargeback Analyst (Gurugram)
🏢 NTT DATA
📍 Gurugram