Working Days & Timings
- 6-day working week
- One weekly off on a rolling basis
- Working hours:
10:00 AM – 7:00 PM
About the Role
We are looking for a motivated and target-oriented
Education Sales Counselor / Inside Sales Executive
to join our sales team.
The role involves engaging with high-intent leads, understanding parents' requirements, guiding them through the enrollment process, and converting prospects into paying customers. The candidate will also be responsible for upselling and cross-selling relevant programs and products.
Key Responsibilities
Lead Engagement & Conversion
- Connect with inbound leads through calls, WhatsApp, and email.
- Understand customer requirements and conduct effective needs analysis.
- Convert qualified prospects into paying customers.
- Follow up regularly with prospective customers.
and learning products.
- Achieve monthly sales and revenue targets.
- Identify opportunities to increase customer lifetime value.
Product Knowledge
- Develop solid knowledge of the company's products and programs.
- Clearly communicate product benefits, outcomes, and value to parents.
- Deliver confident and consultative sales pitches.
CRM & Pipeline Management
- Maintain accurate customer and lead information in the CRM.
- Track follow-ups, deal stages, and conversions.
- Ensure timely CRM updates and prevent lead leakage.
- Maintain daily call and sales activity records.
Customer Experience
- Understand and address customer queries professionally.
- Provide empathetic and solution-oriented guidance.
- Coordinate with internal support teams whenever required.
Market Feedback
- Share customer insights and feedback with relevant internal teams.
- Help improve sales campaigns, customer journeys, and product c