- Handle customer inquiries, resolve issues, and provide excellent customer service via phone calls.
- Process incoming international voice calls from clients across various time zones.
- Utilize robust communication skills to effectively handle high-pressure situations and escalate complex issues when necessary.
- Maintain accurate records of all interactions with customers using CRM software.
Job Requirements :
- 0-1 year of experience in BPO/Call Centre environment or related field (CSE/CCA/CSC).
- Excellent communication skills for effective customer handling over the phone.
- Proficiency in handling international voice processes, including semi-voice transactions.
- Ability to work on both inbound and outbound calling campaigns.
📌 Customer Service Associate (Gandhinagar)
🏢 SPINO TECHNOLOGIES
📍 Gandhinagar
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