Job Description

As a Customer Service Representative for our Mumbai team, you will:

- Proactively reach out to customers to discuss their policies, answer questions, and address any concerns.
- Inform customers about claim rejections, explain the reasons sensitively and professionally, and guide them through the resolution process.
- Provide accurate information on policies, comply with guidelines, and use scripts effectively to meet customer needs.
- Maintain meticulous records of customer interactions, ensuring data accuracy and compliance with operating procedures.
- Manage multiple calls and responsibilities efficiently, prioritizing tasks to meet deadlines while maintaining a positive demeanor.
- Conduct follow-ups as necessary to ensure customer satisfaction and thorough resolution of queries.

Job Requirements

Here is the list of educational qualifications, skills, and attributes of an ideal candidate for the customer service representative role in Mumbai:

- Education:



Graduates with no prior work experience or undergraduates with a minimum of 6 months of experience post-12th board exams are welcome to apply.
- Skills: Certification in Versant Level 5.
- Basic computer literacy and proficiency in MS Office (Word and Excel).
- Typing speed of 22 WPM with 85% accuracy.
- Exceptional communication and interpersonal skills.
- Capability to work both independently and as part of a team.
- Positive attitude and a robust work ethic.
- Age criteria: 18 to 38 years.
- Hiring Process:
- HR Screening/Filtration.
- Psychometric test (80% pass rate required).
- Typing test.
- Versant test.
- Operational Interview.

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Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Support Professional (Mumbai)
🏢 Fusion CX
📍 Mumbai