20 Aug
|
Freelancer
|
Mumbai
Key Responsibilities
- Provide L1/L2 IT support to banking users.
- Handle incidents, service requests and production issues.
- Troubleshoot Windows, network, VPN, hardware and application issues.
- Install and configure desktops, laptops and applications.
- Manage user profiles, accounts, passwords and access-related requests.
- Monitor applications and IT infrastructure.
- Log, track and resolve incidents through ITSM tools.
- Escalate critical/complex issues to L2/L3 teams.
- Support banking and dealer applications.
- Participate in UAT and functional support activities.
- Maintain proper documentation and follow banking security/compliance standards.
📌 End User Support Engineer at Top European Bank (Mumbai)
🏢 Freelancer
📍 Mumbai