About the Role

We are looking for an experienced operations head to oversee end-to-end business operations, drive cross-functional coordination, strengthen processes, and ensure timely execution of management priorities.

Key Responsibilities
- Oversee day-to-day operations across Sales, Design, Purchase, Execution, Accounts, HR, Marketing and other departments.
- Drive cross-functional coordination and ensure smooth Sales Design Purchase Execution Handover processes.
- Develop, implement and monitor SOPs, SLAs, KPIs and accountability systems.
- Monitor project and departmental performance, identify bottlenecks and ensure timely resolution.
- Prepare and present weekly/monthly MIS and operational reports to senior management.
- Monitor manpower planning, productivity, resource utilisation and departmental performance.
- Coordinate with vendors and ensure adherence to timelines and service standards.
- Identify opportunities for process improvement, automation, cost optimisation and productivity enhancement.
- Handle major operational/client escalations and ensure timely closure.




- Work closely with directors and HODs to convert management decisions into actionable plans and track execution.

Key KPIs
- Operational efficiency and SLA adherence
- Project timelines and handover performance
- Departmental KPI achievement
- SOP and process compliance
- Reduction in delays and recurring issues
- Employee/resource productivity
- MIS accuracy and timely reporting
- Management action-point closure
- Cost optimisation and operational efficiency

Qualifications & Experience
- Bachelor's degree in management, business administration, engineering, architecture, interior design or a related field.
- 10–15 years of experience, with a minimum of 5 years in a senior operations/management role preferred.
- Experience in interior design, turnkey projects, real estate, construction, architecture or other project-based industries preferred.
- Solid experience in operations, SOPs, MIS

📌 Operations Head (Pune)
🏢 MatchLab Talent
📍 Pune