Job Summary

The Territory Service Representative - Operations is responsible for the timely pickup and delivery of customer shipments within an assigned territory while delivering a superior customer experience and representing the Blue Dart brand with professionalism.

Operating as the face of Blue Dart on the ground, the role ensures protected handling of shipments, timely collections and deliveries, accurate shipment scanning, COD collections, proof of delivery (POD) compliance and adherence to operational procedures.
Job Purpose

To execute timely pickup and delivery of shipments, ensure accurate shipment handling, customer interactions and COD collections while adhering to Blue Dart's operational standards, safety requirements and service commitments.
Responsibilities
- Pickup Delivery Operations. Perform timely pickup and delivery of customer shipments within the assigned route or territory.
- Ensure all shipments are delivered within committed service timelines.
- Verify shipment details before pickup and delivery.
- Handle shipments carefully to prevent damage or loss.




- Maintain delivery productivity and route efficiency.
- Customer Service Excellence. Serve as the face of Blue Dart during every customer interaction.
- Maintain courteous, professional and customer-centric behaviour at all times.
- Resolve basic customer queries during pickups and deliveries.
- Escalate customer concerns or operational exceptions promptly.
- Maintain high standards of grooming, behaviour and professionalism.
- COD Documentation Management. Collect Cash on Delivery (COD) payments wherever applicable.
- Ensure accurate cash handling and timely remittance as per company procedures.
- Obtain Proof of Delivery (POD), customer acknowledgements and required shipment documentation.
- Ensure documentation accuracy and compliance with operational procedures.
- Report discrepancies immediately.
- Operational Compliance. Scan shipments accurately using handheld devices or approved digital p

📌 Territory Service Representative TRM (Thiruvananthapuram)
🏢 Dhl Supply Chain
📍 Thiruvananthapuram