About LG Home Comfort

LG Home Comfort is a fast-growing Canadian HVAC company serving homeowners across Ontario. We are committed to delivering reliable, high-quality heating and cooling services — and that commitment starts with exceptional customer support.
We are expanding our India-based operations and are looking for a skilled Customer Care & Service Coordinator to ensure our customers receive timely, professional, and friendly assistance at all times.

What You’ll Do :
- Answer inbound customer calls in a professional, courteous, and friendly manner.
- Book service calls, maintenance visits, warranty appointments, and follow-ups.
- Handle general inquiries related to HVAC systems, installations, pricing, and warranties.
- Evaluate customer concerns to determine urgency and appropriate next steps.
- Explain service processes, timelines, chargeable vs. non-chargeable visits clearly and confidently.
- Make outbound calls to provide updates, technician ETAs, or follow-up information.
- Contact customers for confirmations, rescheduling, required paperwork, or payment details.




- Coordinate closely with the Canadian operations team for smooth service delivery.
- Update customer accounts, service notes, and case files accurately in Salesforce.
- Review and process service documentation and technician reports.
- Ensure system statuses, job details, and paperwork are fully complete and updated.
- Assist with scheduling, dispatch coordination, and daily administrative tasks.
- Ensure customers receive accurate and timely information at all times.
- De-escalate issues calmly and handle upset customers with empathy and professionalism.
- Follow up on open cases until the service is fully completed and closed.

What We’re Looking For
- Excellent verbal and written English communication — explicit, confident, and professional.
- Strong listening skills and the ability to simplify technical information.
- Experience in customer service or call centre roles (HVAC experience is a

📌 Customer Service Representative (Powai)
🏢 KNOCKOUT AGENCY
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